Privacy Policy

I. Scope of Information Collection

1.1 Non-Personal Information

We may automatically collect certain technical information that does not directly identify a specific individual, including but not limited to:

• Browser type and version
• Device type and operating system
• IP address or anonymized IP address
• Website browsing activity
• Pages visited and interaction information
• Referral and access information

Such information may be used for website operation, security, traffic analysis, and improvement of our products and services.

1.2 Personal Information

We may collect personal or business information when you voluntarily provide it to us or when it is necessary to respond to your request or provide our services. Depending on your interaction with BOCHEN, this information may include:

Contact Information	Name, company name, email address, telephone number, WhatsApp or other contact information
Business Information	Company industry, job position, purchasing requirements and application information
Product Inquiry Information	Product model, resistance value, power rating, dimensions, mounting requirements, shaft type, terminals and other technical specifications
Customization Information	Custom product requirements, drawings, samples, technical specifications and project-related information
Transaction Information	Quotation, order, delivery and related business information

We only request information that is reasonably necessary for the relevant business purpose.

II. Data Usage Rules

1. Core Purposes

We may use collected information for the following purposes:

• Responding to product inquiries and quotation requests
• Providing product information, datasheets and technical support
• Evaluating customization and OEM/ODM requirements
• Processing orders and coordinating delivery
• Communicating with customers regarding products and services
• Improving our website, products and customer experience
• Maintaining website security and preventing fraudulent or unauthorized activities
• Complying with applicable laws and regulations

We do not sell personal information to third parties.

2. Business and Service Providers

Where necessary to provide our services, certain information may be shared with qualified service providers or business partners, such as logistics, payment, website hosting, analytics or communication service providers. Such information will only be shared to the extent reasonably necessary for the relevant business purpose and subject to applicable legal requirements.

3. Legally Required Disclosure

We may disclose relevant information when required or permitted by applicable laws, regulations, legal proceedings, court orders, or competent regulatory authorities.

III. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain basic website functionality
• Remember user preferences
• Analyze website traffic and performance
• Improve website content and user experience
• Support website security

Where required by applicable law, we will obtain appropriate consent for non-essential cookies. You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

IV. Your Data Rights

Subject to applicable laws and regulations, you may have the following rights regarding your personal information:

• Right of Access: Request access to personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information where legally applicable.
• Right to Withdraw Consent: Withdraw consent for specific processing activities where processing is based on consent.
• Right to Object or Restrict Processing: Object to or request restriction of certain processing activities where applicable.
• Right to Data Portability: Request your personal information in a structured format where this right applies.

To exercise your rights, please contact us using the contact information provided below.

V. Data Security and Retention

1. Security Measures

We take reasonable technical, administrative and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or misuse. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

2. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, complete business transactions, maintain business records, resolve disputes, and comply with applicable legal obligations. When information is no longer required, we will take reasonable steps to delete, anonymize or otherwise securely dispose of it, subject to applicable retention requirements.

3. International Data Transfers

As an international manufacturer serving customers in multiple countries and regions, certain business communications or service operations may involve the transfer of information across borders. Where applicable, we will take reasonable measures to ensure that such transfers comply with relevant legal and regulatory requirements.

VI. Children's Privacy

Our website and services are intended for business and general users and are not directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

VII. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies or applicable laws and regulations. When material changes are made, we will provide appropriate notice through our website or other suitable channels.

VIII. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your applicable data rights, please contact us: